Privacy Policy

1. Scope & Data Controller

This policy applies to www.nipponvehicles.com, our vehicle inquiry forms, customer support forms, quotation requests, payment requests, WhatsApp/email communications, export procedures and after-sales support.

2. Personal Data We Collect

Depending on the transaction, we may request additional information required for export, shipping, customs, inspection, compliance or invoice preparation.

3. How We Collect Data

• Directly from customers through website forms, email, WhatsApp, phone calls and other communication channels.
• From order, invoice, payment and export document processing.
• From shipping companies, inspection companies, auction sources, banks or other partners when needed to complete a customer request.
• Automatically from website logs, cookies, analytics tools and security systems.

4. How We Use Personal Data

• To respond to inquiries and prepare stock, auction and C&F quotations.
• To process vehicle orders, invoices, export documents, inspection bookings and shipping arrangements.
• To communicate order updates, payment confirmation, shipment status and after-sales support.
• To improve website performance, customer experience, marketing and business operations.
• To protect customers and our company against fraud, abuse, unauthorized access or suspicious activity.
• To comply with legal, accounting, tax, customs, banking and regulatory requirements.

5. Payments & Credit Card Data

For online or card payments, customers should use only official payment links or approved payment channels provided by Nippon Vehicles after confirming invoice and order details.

• We may collect payment status, amount, date, invoice number and transaction reference.
• We do not intentionally store full credit card numbers on our website.
• Bank transfer details and proof of payment may be used only for confirming customer orders and accounting records.

6. Sharing & International Transfers

We share personal information only when necessary for business operations, order processing or legal requirements.

• Shipping and logistics partners: for booking and delivery of vehicles or documents.
• Inspection and export partners: for inspection, deregistration, export certificates and related paperwork.
• Banks and payment providers: for payment confirmation and fraud prevention.
• Website and IT service providers: for hosting, email, security, backups and form processing.
• Authorities or legal parties: if required by law, customs, tax, court order or regulatory request.

Because we export Japanese vehicles worldwide, some data may be transferred internationally when needed to complete a transaction or provide customer support.

7. Data Retention

• Inquiry and lead information may be kept while communication or business interest continues.
• Order, invoice, accounting, payment and export records may be kept for the period required by Japanese law, tax rules, accounting rules or business necessity.
• Website logs and security records may be kept for a limited period for security and troubleshooting.
• Customers may request deletion of personal information where deletion is legally and practically possible.

8. Data Security

We use reasonable security measures to protect personal data, including website security, access control, restricted internal access, form protection, backups and careful handling of customer records.

No internet transmission or electronic storage system is 100% secure. Customers should avoid sending sensitive information through unsecured channels and should contact us if they suspect fraud or unauthorized use.

9. Cookies & Analytics

Our website may use cookies, analytics and similar technologies to improve performance, remember preferences, understand visitor behavior and protect forms from spam or abuse.

• Essential cookies: needed for website operation and security.
• Analytics cookies: help us understand page visits and improve the website.
• Marketing cookies: may be used only where applicable and subject to browser or consent settings.

You can control or block cookies from your browser settings. Some website features may not work correctly if cookies are disabled.

10. Your Rights & Data Deletion Requests

Depending on your location and applicable law, you may request access, correction, deletion, restriction, portability or withdrawal of consent related to your personal data.

Some records cannot be deleted immediately if we are legally required to keep them for accounting, tax, contract, customs, dispute prevention or compliance reasons.

11. Children’s Privacy

Our services are intended for adults, importers, companies and vehicle buyers. We do not knowingly collect personal data from children. If a child has submitted personal data, please contact us and we will take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements or security procedures. The latest version will always be posted on this page with an updated date.

13. Contact Information